TERMS &
CONDITIONS

Welcome to Tuvia! These Terms and Conditions govern your use of our website [www.tuvialife.co.za] and any services or products provided by Tuvia ("we", "us", or "our"). By accessing or using our Website, you agree to comply with and be bound by these Terms. If you do not agree with these Terms, please do not use our Website.

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Changes to Terms

We reserve the right to update or modify these Terms at any time. Any changes will be effective immediately upon posting on our Website. Your continued use of our Website following the posting of changes constitutes your acceptance of such changes.

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User Responsibilities

You agree to use our Website only for lawful purposes and in accordance with these Terms. You are responsible for ensuring that your use of our Website complies with all applicable laws and regulations.

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Intellectual Property

All content on our Website, including text, graphics, logos, images, and software, is the property of Tuvia or its licensors and is protected by intellectual property laws. You may not reproduce, distribute, or create derivative works from any content on our Website without our prior written consent.

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Products and Services

We strive to provide accurate descriptions of our products and services. However, we do not warrant that any product or service description is complete, current, or error-free. All product and service information is subject to change without notice.

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Orders and Payments

By placing an order on our Website, you agree to pay the total amount specified at checkout, including any applicable taxes and shipping fees. We reserve the right to refuse or cancel any order at our discretion. Payments must be made using the payment methods we accept.

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Shipping and Delivery

We will make reasonable efforts to ensure timely delivery of your order. Shipping costs and delivery times vary based on your location and the shipping method selected. For more information, please refer to our Shipping Policy.

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Returns and Refunds

We offer returns and refunds in accordance with our Purchases and Return Policy. If you are not satisfied with your purchase, please contact us to initiate a return or refund. Please review our Purchases and Return Policy for detailed instructions and conditions.

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Limitation of Liability

To the fullest extent permitted by law, Tuvia shall not be liable for any indirect, incidental, special, or consequential damages arising out of or in connection with your use of our Website or any products or services purchased from us.

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Disclaimer of Warranties

Our Website and all products and services are provided on an "as-is" and "as-available" basis. We make no representations or warranties of any kind, express or implied, regarding the operation or availability of our Website, or the accuracy, completeness, or reliability of any content, products, or services.

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User Accounts

To access certain features of our Website, you may be required to create an account. You agree to provide accurate and complete information when creating an account and to update your information as needed. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

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Links to Third-Party Websites

Our Website may contain links to third-party websites. We are not responsible for the content or practices of any third-party websites. You access third-party websites at your own risk.

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Governing Law

These Terms are governed by and construed in accordance with the laws of Western Cape, South Africa, without regard to its conflict of law principles. Any disputes arising from these Terms or your use of our Website shall be resolved in the courts of Western Cape, South Africa.

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Contact Us

If you have any questions about these Terms, please contact us at:

Tuvia
Riversdale, Western Cape, South Africa
info@tuvialife.co.za
064 954 7462

Customer Care

Introduction

At Tuvia, we are dedicated to providing exceptional customer service and support. This Customer Care Policy outlines our commitment to addressing customer needs, resolving issues promptly, and maintaining high standards of service in compliance with South African regulations.

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Customer Support

Contact Methods: You can reach our customer support team through the following channels:

Email: info@tuvialife.co.za

Phone: 064 954 7462

Online Chat: Available on Whatsapp during business hours

Response Time: We aim to respond to all customer inquiries within 3 business days. For urgent matters, please contact us by phone for faster assistance.

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Complaint Resolution

Filing a Complaint: If you have a complaint, please provide us with the following information:

• Your contact details

• A description of the issue or concern

• Any relevant supporting documentation

Resolution Process: Upon receiving your complaint, we will:

1. Acknowledge receipt within 3 business days.

2. Investigate the issue thoroughly.

3. Provide a resolution or response within 7 business days, where possible.

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Returns and Refunds

Return Policy: We accept returns for products in accordance with our Purchase and Return Policy, which is available on our Website. Returns must be requested within 7 days of receiving the product.

Refunds: Refunds will be processed in accordance with our Purchases and Return Policy. We strive to issue refunds within 7 business days after receiving the returned product.

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Customer Rights

In compliance with South African regulations, you have the right to:

• Access Information: Request access to your personal information held by us.

• Correction: Request correction of any inaccurate or incomplete information.

• Complaint: Lodge a complaint with us or the relevant regulatory body if you are dissatisfied with our service.

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Privacy and Confidentiality

We respect your privacy and handle all customer information in accordance with our Privacy Policy, ensuring that your personal data is protected and used only for the purposes for which it was collected.

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Feedback

We value your feedback as it helps us improve our services. You can provide feedback by contacting us via the methods listed above. We appreciate your input and will use it to enhance our customer care practices.

Introduction

1. Welcome to Tuvia ("we", "our", "us"). We are committed to protecting your personal information and respecting your privacy in accordance with the Protection of Personal Information Act, 2013 (POPIA). This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website [www.yourwebsite.com] ("Website") or use our services. By using our Website, you consent to the practices described in this Privacy Policy.

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Information We Collect

Personal Information: When you interact with our Website, we may collect personal information such as:

Contact Details: Name, email address, phone number.

Technical Information: IP address, browser type, operating system, and pages visited.

Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience on our Website, analyze usage patterns, and provide tailored content. You can manage cookies through your browser settings.

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Third-Party Payment Processing

For payment processing, we use a third-party payment processor YOCO. We do not collect or store your credit card information. All payment transactions are handled directly by the payment processor, which operates under its own privacy policies and security measures.

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Purpose of Processing

We process your personal information for the following purposes:

To Provide and Manage Services: To handle inquiries, provide customer support, and communicate updates related to your use of our Website.

To Improve Our Website: To analyze usage trends and enhance our Website's functionality.

To Ensure Security: To protect against fraud, unauthorized access, and other security risks

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Legal Basis for Processing

We process your personal information based on:

Contractual Necessity: To fulfill our obligations to you and provide the services you request.

Legitimate Interests: For improving our Website and ensuring security.

Consent: Where required, for using cookies or sending marketing communications. You can withdraw your consent at any time by contacting us.

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Disclosure of Personal Information

We may share your personal information with:

Service Providers: Third-party providers who assist with Website functionality and customer support. These providers are bound by confidentiality agreements.

Legal Authorities: When required by law or to protect our rights and interests.

Business Transfers: In the event of a merger, acquisition, or sale of assets, where your information may be transferred as part of the transaction.

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Data Subject Rights

Under POPIA, you have the right to:

Access: Request a copy of your personal information we hold.

Correction: Request the correction of any inaccurate or incomplete information.

Deletion: Request the deletion of your personal information where applicable.

Objection: Object to the processing of your personal information based on legitimate interests.

To exercise these rights, please contact us at info@tuvialife.co.za. We will respond to your request in accordance with POPIA requirements.

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Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, loss, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

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Cross-Border Transfers

If your personal information is transferred to entities outside South Africa, we ensure that such transfers comply with POPIA and that the receiving entities provide an adequate level of protection for your information.

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Retention of Personal Information

We retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, to comply with legal obligations, and to resolve disputes.

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Complaints and Dispute Resolution

If you have any complaints or concerns about how we handle your personal information, please contact our Information Officer at info@tuvialife.co.za or 064 954 7462. We will investigate and address your concerns promptly. You also have the right to lodge a complaint with the Information Regulator.

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Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on this page with an updated effective date. Your continued use of our Website constitutes acceptance of the revised policy.