TERMS &
CONDITIONS

Welcome to Tuvia

Welcome to Tuvia!

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We're delighted you've chosen to visit our website.

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These Terms & Conditions govern your use of www.tuvialife.co.za ("the Website") and any purchases made through our online store. By accessing our Website or placing an order, you agree to these Terms & Conditions. If you do not agree with these Terms, please refrain from using our Website.

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About Tuvia

Tuvia is a faith-led, family-run business committed to supporting natural family living through thoughtfully crafted and carefully curated products.

Our collection includes products handmade by Tuvia, as well as products supplied by trusted partner brands whose values align with our own. Every product offered through Tuvia is selected with care, quality, integrity and purpose in mind.

Our mission is simple:

To inspire natural family living, rooted in Yah's goodness.

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Changes to these Terms

We may update these Terms & Conditions from time to time to reflect changes in our business, products, services or legal obligations.

Any updates will become effective immediately upon being published on this Website. Continued use of our Website constitutes your acceptance of the revised Terms.

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Use of our Website

By using this Website you agree to:

• Use the Website only for lawful purposes.

• Not misuse, interfere with or attempt to gain unauthorised access to the Website.

• Not reproduce or copy Website content without written permission.

• Provide accurate information when placing an order or creating an account.

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Products

We strive to ensure that all product descriptions, photographs and information are accurate.

As many of our products are handmade or made using natural ingredients, slight variations in colour, texture, scent, packaging or appearance may occur between batches. These variations are natural and do not affect the quality or intended use of the product.

Some products available through Tuvia are supplied by carefully selected partner brands. While we work closely with these businesses to ensure they meet our standards, product information remains subject to change by the supplier.

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Pricing

All prices are displayed in South African Rand (ZAR) and include VAT where applicable.

Prices may change without prior notice.

The price charged will always be the price displayed at the time your order is placed.

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Product Availability

All products are subject to availability.

If an item becomes unavailable after your order has been placed, we will contact you as soon as possible to arrange either:

• a suitable replacement,

• store credit,

• or a full refund.

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Orders & Payment

Orders will only be processed once payment has been successfully received.

We reserve the right to refuse or cancel any order where:

• payment cannot be verified,

• pricing errors occur,

• products become unavailable,

• fraudulent activity is suspected,

• or circumstances arise beyond our reasonable control.

If payment has already been received for a cancelled order, a full refund will be processed.

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Shipping & Delivery

Orders are generally processed within 1–3 business days, unless otherwise stated.

Delivery times may vary depending on your location and courier availability.

Shipping costs are calculated during checkout.

While we work with reliable courier partners, delivery timeframes are estimates and cannot be guaranteed.

For full shipping information, please refer to our Shipping & Returns Policy.

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Returns & Refunds

Returns and refunds are handled in accordance with our Shipping & Returns Policy and the South African Consumer Protection Act (CPA).

If you receive an incorrect, damaged or defective product, please contact us within 7 days of receiving your order.

We'll do everything we reasonably can to resolve the matter quickly and fairly.

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Natural Products Disclaimer

Many of our products are made using natural ingredients including herbs, essential oils, botanical extracts, animal fats and other naturally derived materials.

Because of this, colour, texture, scent and appearance may vary slightly from batch to batch.

These variations are normal and are not considered defects.

Always perform a patch test before using any skincare product.

Discontinue use immediately if irritation occurs.

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Herbal & Wellness Disclaimer

Information provided on this Website is intended for educational and informational purposes only.

Nothing on this Website should be interpreted as medical advice, nor should any product be used as a substitute for professional medical diagnosis or treatment.

Please consult your healthcare practitioner before using herbal products, tinctures or essential oils if you are:

• pregnant,

• breastfeeding,

• taking medication,

• or have any medical condition.

Our products are not intended to diagnose, treat, cure or prevent any disease.

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Intellectual Property

Unless otherwise stated, all Website content including:

• logos

• branding

• photographs

• graphics

• product descriptions

• written content

• designs

• downloads

remain the intellectual property of Tuvia.

No material may be copied, reproduced, modified or distributed without prior written permission.

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User Accounts

If you create an account on our Website, you are responsible for maintaining the confidentiality of your login details.

You accept responsibility for all activities that occur under your account.

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Privacy

We respect your privacy.

Any personal information collected through our Website is handled in accordance with our Privacy Policy and the Protection of Personal Information Act (POPIA).

We will never knowingly sell or misuse your personal information.

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Third-Party Websites

Our Website may contain links to third-party websites.

These links are provided for your convenience only.

Tuvia accepts no responsibility for the content, products or privacy practices of external websites.

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Limitation of Liability

To the fullest extent permitted by South African law, Tuvia shall not be liable for any indirect, incidental or consequential damages arising from:

• the use of this Website,

• delays in delivery,

• interruptions to service,

• or the use of any products purchased from us.

Nothing in these Terms limits your rights under the Consumer Protection Act.

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Force Majeure

Tuvia shall not be held liable for delays or failure to fulfil obligations resulting from circumstances beyond our reasonable control, including but not limited to:

• natural disasters,

• floods,

• fires,

• pandemics,

• strikes,

• power outages,

• courier disruptions,

• government restrictions,

• or other unforeseen events.

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Governing Law

These Terms & Conditions shall be governed by the laws of the Republic of South Africa.

Any disputes arising from these Terms shall be subject to the jurisdiction of the South African courts.

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Contact Us

If you have any questions regarding these Terms & Conditions, we'd love to hear from you.

📧 Email: info@tuvialife.co.za

📱 WhatsApp: 064 954 7462

🌐 Website: www.tuvialife.co.za

Customer Care

At Tuvia, we believe that caring for our customers is just as important as the products we offer.

As a faith-led, family-run business, we're committed to serving you with honesty, kindness and integrity. Whether you're placing your first order or you've been part of the Tuvia family for years, we want every experience with us to be a positive one.

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If you ever have a question, concern, or simply need a little guidance, we're always happy to help.

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How Can We Help?

We're here to assist with:

• Product enquiries

• Order updates

• Shipping information

• Returns and refunds

• Product recommendations

• Partnership enquiries

• General questions

If you're unsure about anything, please don't hesitate to get in touch.

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Contact Us

Email

📧 info@tuvialife.co.za

WhatsApp

📱 064 954 7462

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We aim to respond to all enquiries within 1–3 business days, although we often reply much sooner.

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If Something Isn't Right

We understand that sometimes things don't go according to plan.

If you've received an incorrect, damaged, or faulty product, please contact us as soon as possible. We'll work with you to resolve the issue quickly and fairly.

For full details regarding returns and refunds, please refer to our Shipping & Returns Policy.

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Your Privacy

We respect your privacy and are committed to protecting your personal information.

Any information you share with us is handled securely and in accordance with the Protection of Personal Information Act (POPIA) and our Privacy Policy.

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Your Feedback Matters

Your feedback helps us grow and serve our community better.

Whether you'd like to share your experience, suggest a new product, or let us know how we can improve, we'd love to hear from you.

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Every message is read and appreciated.

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Our Promise to You

When you shop with Tuvia, you can expect:

* Honest products, thoughtfully crafted and carefully curated.

* Quality ingredients and trusted brands.

* Friendly, personal service.

* A business guided by faith, integrity, and genuine care.

Our prayer is that every interaction with Tuvia leaves you feeling valued, encouraged and confident in the products you've chosen.

Your Privacy Matters

At Tuvia, we value your trust.

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As a faith-led, family-run business, we believe that caring for your personal information is just as important as caring for the products we offer.

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This Privacy Policy explains what information we collect, why we collect it, and how we protect it when you visit www.tuvialife.co.za, place an order, or interact with us.

By using our website, you agree to the practices outlined in this Privacy Policy.

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Information We Collect

Depending on how you interact with us, we may collect the following information:

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Personal Information

• Name

• Email address

• Telephone number

• Delivery and billing address

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Order Information

• Products purchased

• Order history

• Delivery details

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Website Information

When you visit our website, certain technical information may be collected automatically, including:

• IP address

• Browser type

• Device information

• Pages visited

• Time spent on our website

This information helps us improve your experience and maintain the security of our website.

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Cookies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, understand how visitors use our website, and enhance your browsing experience.

You can choose to disable cookies through your browser settings, although doing so may affect certain features of the website.

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How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Respond to enquiries and provide customer support.

• Communicate important updates regarding your orders.

• Improve our website, products, and customer experience.

• Prevent fraud and protect the security of our website.

• Meet our legal and regulatory obligations.

If you've given us permission, we may also send you occasional emails about new products, special offers, or helpful information. You can unsubscribe at any time.

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Payment Security

Your payment security is important to us.

Online payments are securely processed through Yoco, our trusted payment provider.

Tuvia does not collect or store your credit or debit card details. All payment information is securely processed by Yoco in accordance with their own security standards and privacy practices.

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Sharing Your Information

We respect your privacy and will never sell your personal information.

We may share your information only where necessary with trusted service providers, including:

• Courier companies delivering your orders.

• Payment providers.

• Website and technology service providers.

• Professional advisers where required.

• Government or regulatory authorities when legally required.

As Tuvia grows, we may also work with carefully selected partner brands to fulfil certain products or services. Where this applies, only the information necessary to complete your order will be shared, and our partners are expected to handle your information responsibly and in accordance with applicable privacy laws.

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Your Rights

Under the Protection of Personal Information Act (POPIA), you have the right to:

• Request access to the personal information we hold about you.

• Request correction of inaccurate information.

• Request deletion of your personal information where applicable.

• Object to certain processing of your information.

• Withdraw consent for marketing communications at any time.

To exercise any of these rights, simply contact us using the details below.

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Keeping Your Information Safe

We take reasonable technical and organisational measures to protect your personal information from loss, misuse, unauthorised access, disclosure, or alteration.

While no online system can guarantee absolute security, we continually work to keep your information safe.

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How Long We Keep Your Information

We only keep your personal information for as long as necessary to:

• fulfil your orders,

• provide customer support,

• comply with legal and tax obligations,

• resolve disputes,

• and improve our services.

When information is no longer required, it is securely deleted or anonymised where appropriate.

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Third-Party Websites

Our website may contain links to external websites.

Once you leave the Tuvia website, we cannot be responsible for the privacy practices or content of those websites. We encourage you to read their privacy policies before providing any personal information.

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Changes to This Policy

We may occasionally update this Privacy Policy to reflect changes in our business, technology, or legal obligations.

Any updates will be published on this page with a revised effective date.

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Contact Us

If you have any questions about this Privacy Policy or how your personal information is handled, please get in touch.

📧 Email: info@tuvialife.co.za

📱 WhatsApp: 064 954 7462

🌐 Website: www.tuvialife.co.za

If you're not satisfied with how we've handled your personal information, you also have the right to lodge a complaint with the Information Regulator of South Africa.