TUVIA HELP
CENTER

We offer a range of products including premium Macadamia Oil, Solar Roasted Coffee, Tallow Beauty Products, and Healing Oils. Our focus is on enhancing your daily routine with products that are enriching and seamlessly blend luxury with affordability. For a detailed list, please visit our Products Page.

Placing an order is simple! Just browse our website, select the items you’d like to purchase, and add them to your cart. Once you’re ready, go to the checkout page and follow the prompts to enter your shipping and payment information. You’ll receive an order confirmation email once your purchase is complete.

We accept a variety of payment methods, including major credit cards (Visa, MasterCard, etc), debit cards, and PayPal. For other payment options, please contact our customer support team.

Absolutely. We use industry-standard encryption to protect your personal information and ensure that your data is safe. For more details, please review our Privacy Policy.

Once your order has shipped, you will receive a tracking number via email. You can use this number to track your order’s status directly through the carrier’s website. If you have any issues, please contact our customer support team for assistance.

We want you to be completely satisfied with your purchase. If you need to return or exchange an item, please contact us within 7 days of receiving your order. Items must be in their original condition and packaging. For detailed instructions, visit our Return Policy page.

Unfortunately, we do not offer international shipping at this time. We currently ship within South Africa only. Please check back in the future as we are working on expanding our shipping options.

You can reach our customer support team via email at info@tuvialife.co.za, or by Whatsapp on 0649547462. Our team is available to assist you with any questions or concerns.

Shipping costs are calculated based on your location and the weight of your order. Delivery times vary depending on the shipping method you choose and your location. For more details, please refer to our Shipping Policy page

Yes, we offer gift cards! You can purchase them directly from our Gift Cards page. They can be used for any purchase on our website and are a great way to share our products with others.

If you need to modify or cancel your order, please contact us as soon as possible. Once an order is processed, changes may not be possible.

Detailed information about our products can be found on our Products page. Each product listing includes descriptions, ingredients, usage instructions, and other relevant details.

Yes, we frequently offer discounts and promotions! To stay updated on our latest offers, follow us on social media or subscribe to our newsletter for exclusive deals and updates.

If you receive a defective or damaged product, please contact us immediately at info@tuvialife.co.za or WhatsApp 0649547462. We will work with you to resolve the issue, which may include issuing a replacement or refund. Please provide your order number and photos of the damaged product to expedite the process.