Question 1

What is Tuvia?

Accepted Answer

Tuvia is a family-run marketplace for natural family living. We offer thoughtfully made and carefully curated products across our six collections: Nurture, Nourish, Refresh, Thrive, Gather and Bless. Alongside our own Tuvia products, our vision is to create a place where you can discover and support other small businesses and Makers who share our values.

Question 2

Why should I shop with Tuvia?

Accepted Answer

Because we believe what comes into your home matters. We take the time to create and carefully curate products that are useful, beautiful and thoughtfully made, while supporting small businesses and independent Makers along the way. We hope Tuvia becomes a place where you can discover products you trust, meet the people behind them, and find a little more joy in everyday family life.

Question 3

Are all the products made by Tuvia?

Accepted Answer

No. While we create and offer our own Tuvia products, we are also building a marketplace for other small businesses and independent Makers. We carefully choose Makers whose products and values align with what we want to bring into our own homes.

Question 4

Why does Tuvia work with other Makers?

Accepted Answer

We believe good things are worth sharing. Tuvia began with our own products, but our vision has grown into something bigger, a Marketplace where families can discover thoughtfully made products from small businesses that share our values. By opening our doors to other Makers, we hope to support small businesses while giving you more products you can feel good bringing home.

Question 5

How do you choose your Makers?

Accepted Answer

We look for small businesses and Makers who care about what they create, how they make it, and the people they serve. Quality, integrity, thoughtful craftsmanship and alignment with our values are important to us. We want you to feel confident bringing the products you find at Tuvia into your home.

Question 6

What products can I find at Tuvia?

Accepted Answer

Our collections are designed around everyday family living:Nurture — Baby & ChildrenNourish — Tallow SkincareRefresh — Bath & BodyThrive — Health & WellnessGather — Home & PantryBless — Gifts, vouchers, subscriptions and thoughtful ways to giveOur range will continue to grow as we discover products and Makers we believe are worth sharing.

Question 7

Are your products natural?

Accepted Answer

We have a strong preference for natural, wholesome and thoughtfully chosen products. However, because Tuvia includes products from different Makers, ingredients and formulations vary. We recommend reading the individual product description and ingredient information before purchasing, particularly if you have specific requirements or sensitivities.

Question 8

How do I place an order?

Accepted Answer

Simply browse our collections, add the products you'd like to your basket and proceed through checkout. Once your order has been placed and payment has been received, we'll begin preparing it for you.

Question 9

How long will my order take to arrive?

Accepted Answer

Orders are generally processed within 3-5 business days. Delivery times will depend on your location and courier service. Please see our Shipping & Returns page for more information.

Question 10

What payment methods do you accept?

Accepted Answer

We accept the payment methods available at checkout, including credit card payments and electronic funds transfer where offered.

Question 11

What if my order arrives damaged?

Accepted Answer

Please contact us as soon as possible if your order arrives damaged. We may ask you to provide photographs of the product and packaging so that we can assist you with the appropriate next steps.

Question 12

Can I order products from different Makers together?

Accepted Answer

Yes, our marketplace is designed to make discovering products from different Makers as simple as possible. However, some products may have different fulfilment arrangements, so lead times may vary according to each individual Maker.

Question 13

How can I become a Maker on Tuvia?

Accepted Answer

We'd love to hear from small businesses and Makers who believe their products would be a good fit for Tuvia. Visit our Become a Maker page to learn more about our vision and how you can get in touch with us.

Question 14

Can I buy a Tuvia Gift Card?

Accepted Answer

Yes. Our Bless collection includes gift cards and other thoughtful ways to give. A Tuvia gift card is a simple way to let someone choose something meaningful for their home and family.

Question 15

I have a question that isn't answered here. How can I contact you?

Accepted Answer

We'd love to hear from you. You can contact us at info@tuvialife.co.za or WhatsApp us on 064 954 7462. We'll do our best to get back to you within 3 business days.

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